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Get help
Come in, call or send a message. It’s free, it’s private, and you don’t need a referral or an appointment.
If you need help right now
All urgent help, day and nightIn danger now
000Police, ambulance or fire. On a mobile and can’t speak? Stay on the line and press 55 when asked.
Family or sexual violence
1800 737 7321800RESPECT. Free, confidential counselling and support, 24/7.
Welfare access
What do you need help with?
If what you need isn’t here, come in anyway. If we can’t help, we’ll find someone who can, and we’ll make the call with you.
- Centrelink and payments Make a claim, fix a payment, or find out what you can get.
- Rent and housing Behind on rent, about to lose your place, or nowhere to stay tonight.
- Bills and debt Power, phone and other bills you can’t pay, or debts that keep growing.
- Food and essentials Food, toiletries, nappies and other things you need this week.
- Family and safety Worried about your safety, or someone at home. We’ll help you reach the right people.
- Work, study and next steps A mentor to help with a job, a course, paperwork or a plan for what’s next.
Not sure where to start? Just come in.
Tell us what’s going on, in your own words. We’ll work out the rest together. Lots of people who come in have never asked for help before.
Need an interpreter?
Tell us your language when you call or arrive, and we’ll get a free interpreter. You can also call TIS National on 131 450 and ask them to call us. Help in your language
Deaf or hard of hearing?
We have a hearing loop at the front desk. Contact us through the National Relay Service on 133 677.
Your privacy
What you tell us stays with us. How we keep things private